complaints

Complaining about Offshore Outsourcing Works - Keep it up!

Well, well. All of you folks screaming your heads off about offshore outsourcing of Federal, State and customer service jobs are having an impact. Keep it up!

Department of Children and Families Secretary George Sheldon told reporters on Friday that JPMorgan Chase, which contracts a debit-like card for food stamp users in Florida, will stop routing the calls to India.

"I gather that technologically this is a bigger deal than just flipping a switch. I don't know how long this will take, but the process has begun," Sheldon told the US media.

"It's a very bad message, particularly in this economy but also across the board, to have call centers operating out of India," Sheldon said. "They have agreed that they will immediately begin the process of rerouting the calls so that no Florida calls will be going to India."